Upgrading, downgrading and cancelling
All plan changes happen on Shopify's billing page. What takes effect when.
Billing runs entirely through Shopify. We never see or store your payment details, and charges appear on your normal Shopify invoice.
Changing plan
From the Plan page in the app, choose Change plan. That opens Shopify’s own plan page for the app, where you pick a plan and approve it. You are returned to the app and your new features are active within a minute.
Monthly or annual is chosen there too. Annual is two months off.
Upgrades
Immediate. Shopify prorates the difference automatically.
Downgrades
Take effect at the end of the period you have already paid for, so you keep what you paid for until it runs out.
If you downgrade to a plan with fewer campaign slots, existing campaigns beyond the new limit keep running until you next publish, at which point the limit applies. Pause the ones you do not need first, so the app is not choosing for you.
Cancelling
Cancel on the same Shopify page, or uninstall the app, which cancels the subscription automatically.
After cancelling you fall back to the free plan: 300 impressions, one campaign, one gift, badge on. Your campaigns and analytics are still there.
Refunds
Charges are not refundable except where the law or Shopify’s own policies require it. If something went wrong on our side, email us and we will sort it out.
Development stores
Never charged, on any plan.
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