Contacting support

Email support@fliptowin.app. One person reads it, and that person built the app.

Include these four things

Every one of these saves a round trip, and the first two answer most questions on their own:

1. Your store domain: the .myshopify.com one.
2. The game URL you are testing.
3. What you expected and what happened. “Gifts should be in the cart, cart is empty.”
4. A screenshot, if there is anything on screen.

If it is a gift or checkout problem, an order number or a screenshot of the cart is worth more than a description.

Response times

Every plan gets a real answer. Paid plans are answered first, and Pro and Scale before Standard. We do not run a tiered quality of answer, only a tiered queue.

Before you email

These three cover most of what arrives:

• Gifts are missing from the cart
• The game URL redirects instead of showing the board
• Plenty of plays, no orders

Things we cannot do

• Write your theme customisations. We will tell you exactly where the block goes and why it is not rendering. Rebuilding a customised theme’s product template is a developer’s job.
• Advise on your legal position. We can explain precisely how the mechanic works, which is what a lawyer needs. We are not lawyers. See Why there are no odds to disclose.
• Refund outside Shopify’s rules. Billing runs through Shopify; if something went wrong on our side, say so and we will sort it.

Feature requests

Genuinely wanted. Say what you were trying to do, not just what to build. The most useful requests describe a campaign you could not run.

Something urgent and money-losing

Put URGENT in the subject and lead with the store domain. Live ad spend hitting a broken funnel goes to the front of the queue.