Emails we send you
Every email the app can send, why it fires, and what you can turn off.
Emails go to your store’s notification address, read from Shopify. We never email your shoppers.
There are two kinds. Service emails are about your own account and continue while the app is installed. Tips carry an unsubscribe link and stop the moment you use it.
Service emails
| When | |
|---|---|
| Your game paused at 300 impressions | The free plan’s monthly allowance is used up and boards have stopped rendering |
| n of 300 impressions used | The allowance is filling up, sent before you hit it |
| [Campaign] was paused | A live campaign stopped being publishable and traffic is now parked |
| A gift in [campaign] is unavailable | A gift product went out of stock, draft or archived |
| Traffic is still hitting a paused game | A paused campaign is receiving real traffic, so ad spend is landing on a parked URL |
| Your plan changed to [plan] | A subscription change went through, with what changed |
Each of these is a thing you would want to know within the hour, because ad spend is running against it. They are sent once per episode, not repeatedly.
Tips
| When | |
|---|---|
| Flip to Win is installed | Right after install, with the three steps to a live board |
| Your game board isn’t live yet | Installed two days ago, nothing published yet |
| Your game has had no views yet | A campaign has been live three days with no plays |
| Your first order from the game | The first attributed order lands |
Every one of these has Unsubscribe in the footer. Using it stops all four immediately and permanently, and does not affect service emails.
Changing the address
It follows your Shopify store’s notification email. Change it in Settings → General in Shopify and the app picks it up.
Nothing arriving
Check spam, and check that the notification address in Shopify is one you actually read. Store owners often have it pointing at an address nobody monitors.
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